Returns

What if my item is faulty?

• If you receive a defective item, please contact us within 30 days with photos of the issue.
• We will arrange a replacement or a full refund, including return shipping costs.

What if I received the wrong item?

• If you receive an incorrect item, please contact us within 30 days with your order details.
• We will organize the correct item to be sent and cover return shipping for the incorrect item.

How do I return my purchase?

• Email us at helpressjewellery@gmail.com with your order details to initiate a return.
• Once approved, you will receive instructions on where to send the item.
• Please ensure the item is securely packaged to avoid damage in transit.

How long do I have to return an item?

• You have 30 days from the date you received your item to request a return.

When will I receive my refund?

• Once we receive and inspect your returned item, your refund will be processed within 30 business days.
• We will notify you via email once your refund has been issued.

How will I be refunded?

• Refunds will be credited back to the original payment method used for purchase.
• Shipping fees are non-refundable unless the item is faulty or incorrect.